The answers you cannot afford to get wrong
For retailers with topics where only the approved wording will do: a recall, a safety notice, offer terms, or the route a particular problem has to follow.
Your approved wording, on the topics that need it
For a defined subject, the chat works from the content you have signed off.
Some questions have one right answer and you know exactly what it is. A manufacturer recall. A safety notice. What an offer includes and who qualifies. How a particular complaint has to be handled.
For those topics, we hold the content you have approved and the chat answers from it. Not from a general understanding of how dealerships work, and not from whatever wording happens to sit across your website.
The rest of the conversation carries on as normal. This applies to the subjects you have defined and nothing else.
Recognised however your customers phrase it
Your customers ask in their own words, and the right topic is recognised.
Nobody asks a question using your internal terminology. They describe a symptom, name a model, mention something they have read or heard.
We define each topic by how your customers actually raise it, including the variations and the model or brand names that go with it, so the question reaches your approved answer whichever way it is asked.
Whatever your answer needs to include
Conditions, dates, exclusions, a number to call, a link to follow.
A controlled answer is rarely one sentence. It usually needs the conditions attached to it, and it needs to send your customer somewhere specific.
Whatever your answer needs to include
Conditions, dates, exclusions, a number to call, a link to follow — and the approved wording behind every controlled topic.
Your approved wording, on the topics that need it
For a defined subject, the chat works from the content you have signed off — not from a general understanding of how dealerships work.
Recognised however your customers phrase it
We define each topic by how your customers actually raise it, including the variations and the model or brand names that go with it.
The terms that go with it
Eligibility, exclusions, dates and conditions are part of the answer rather than something your customer discovers later. If an offer applies to particular models until a particular date, that is what they are told.
The right contact for that topic
Where a subject needs a specific route, your answer can carry the number or email address for it, so your customer reaches the person who deals with it rather than your general enquiry line.
A link straight to the detail
Where there is a page, a form or a manufacturer resource your customer needs, the answer links to it directly. One tap from the question to the place they need to be.
Answers you can change the same day
Send us the change and we apply it. There is no release to wait for and no development work involved, which is what makes this practical for time-sensitive subjects.
Answers you can change the same day
A notice updated, terms changed, a topic switched off when it no longer applies.
Controlled topics change. A recall is superseded, an offer ends, a process is revised, and the old wording becomes a problem.
Send us the change and we apply it. There is no release to wait for and no development work involved, which is what makes this practical for time-sensitive subjects.
When a topic no longer applies, we remove it and the chat goes back to answering from your wider site content. See Site & Knowledge Search for how that wider site content is used.
It answers the question, and requests still go to your team
A controlled answer informs your customer. Anything you need to do about it still becomes a proper request.
Answering a question is a different job from acting on one. A controlled answer tells your customer where they stand.
When they then want something done, booking the work, making a complaint or asking for a call, that becomes a request gathered and confirmed in the normal way and sent to your team. See Lead Generation for how that works.
Written with you, held and maintained by us
Fully done for you, from defining the topic to every revision after it.
We work through which topics need this treatment, how your customers ask about them, and what the approved answer says. You approve the wording. We hold it and keep it current.
Every revision comes to us. Your team does not maintain a knowledge base, and nothing needs building on your side.
See it on your dealership website
We can show you AutoConverse running against your real vehicle stock, with your content knowledge and branding — and walk you through the other features of the platform.
Talk through your controlled topics
Tell us which subjects need approved wording — recalls, safety notices, offer terms, escalation routes — and we will show you how they are handled.